Airport Chaos Undercover

Channel 4


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As the UK experiences a summer of delays, queues and cancellations, Jane Moore investigates what’s going wrong, with the help of an undercover reporter secretly working as a baggage handler in one of the UK’s busiest airports.

In the film, Jane Moore experiences first-hand the current problems of air travel. She meets travellers whose holidays have been ruined by the meltdown and speaks to insiders and experts to investigate the cause of the chaos. She uncovers concerns among some pilots who amid the chaos feel under pressure to fly when fatigued.  Meanwhile the film’s undercover reporter films desperate passengers crawling through luggage conveyor belts in an attempt to locate luggage they have waited hours to pick up and reveals critical staff shortages in baggage handling teams – with workers describing their conditions as “f*****g chaos” because they have “literally no staff”.

Airport Chaos Undercover received widespread national press coverage as a result of its revelations  in the Sun, Daily Mirror, Daily Express, Mail Online, Times, and Daily Telegraph

First Broadcast

August 1, 2022




Jane Moore




Audio Network

Post Production


Senior Post Producer

Anna Beaven

Finishing Editor

Aaron Tennant

Dubbing Mixer

Tim Wheeler


Tom Lowe

Production Manager

Ali Watt

Head of Production

Fran Peters


Natalie Barrass


Jay Dacey

Stephen Foote

Mat Heywood

Milo Alexander-Travers

Nic Cartwright

Film Editors

Tom Lowe

Ian Lloyd

Mark Summers

Assistant Producers

Rory James

Associate Producer

Carlo Lavarini

Executive Producers

Eamonn Matthews

Sarah Hey

Produced and Directed by

Claire Burnett

Joe Casey

Quicksilver Media



Albert Approved

© Quicksilver Media 2022


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